Of all the places I’ve worked, TOI (Town of Innisfil) values employees and recognizes that there is a life outside of work. My journey with the Town started with taking a leap of faith and moving from a fulltime permanent position within the private sector to a six-month contract position as a Customer Service Representative. Starting on a short-term contract with the Town, I quickly became fulltime permanent and was promoted to Customer Ambassador all within a one-year window—reaffirming the Town’s commitment to promoting from within.

The Customer Service team is family, and we inspire one another each and every day. What makes TOI a wonderful place to work? It’s hands down the supportive environment that’s provided to employees. This was particularly impactful when I had my son. He was born in 2019 and leading up to his birth was very stressful for my family. Being with TOI for less than a year (and most of that time being in a contract position) was overwhelming with all the accommodations I was requesting. The understanding and flexibility I received during that time from my leader and my team, helped me in a way that I can’t describe.

Thank you, TOI, for being with me throughout that journey and supporting my family when we needed it most.

- Joji, Customer Service Ambassador