If you are booking a trip for a single passenger (one person), you will need to book an "Innisfil Transit" trip on the Uber app. Please note:

• A minimum flat fee of $3.25 will be automatically applied to your trip
• The Town will cover the remainder of your trip fare up to $10
• If your total trip fare is more than the sum of the flat fee plus the $10 Town subsidy (e.g., $13.25), you will automatically be charged the remainder to the payment method on your Uber app
• Your Innisfil Transit trip may be "pooled", which means the vehicle will be shared with other riders who are travelling in the same direction. If your ride is pooled, expect additional pick-ups and drop-offs along your trip

If you are booking a trip for two to four passengers, you will need to book an UberX trip on the Uber app and use the "Multi-passenger Voucher".

Get the voucher

Once the Multi-passenger Voucher is on your account, you will have access to two vouchers at a time, up to a total of 50 subsidized trips per month (cumulative, single-passenger and multi-passenger trips).  

Please note:

• A minimum flat fee will be automatically applied to your trip. The minimum flat fee for UberX trips is $6.50, regardless of the number of passengers
• The Town will cover the remainder of your trip fare up to $10
• If your total trip fare is more than the sum of the flat fee plus the $10 Town subsidy (e.g., $16.50), you will automatically be charged the remainder to the payment method on your Uber app
• Multi-passenger Vouchers are released two at a time. They do not need to be used on the same day
• Once you use a pair of vouchers, the next set will be automatically added to your account
• Vouchers "reload" once per day
• If you reach your 50-trip monthly cap, you will have to wait until the first of the following month for your voucher to be available once again

Vouchers will expire at the end of the calendar year. Please remember to check your vouchers' expiration date and request new ones, as needed. 

• A minimum flat fee of $3.25 will be automatically applied to the trips
• The Town will cover the remainder of the trip fare up to $10
• If the total trip fare is more than the sum of the flat fee plus the $10 Town subsidy (e.g., $13.25), the remainder will be automatically charged to the payment methods on the Family Profile
• Multiple passengers are allowed on the trip, as long as they are teens who are at least 13 years old and have approval from their legal guardian or parent to ride with Uber

To ensure that the voucher works, please add a payment method to the Teen account with the voucher.

1. Teens can be added to their legal guardian or parent’s Uber Family profile within the app to get started. Only teens with an approved teen account are allowed to request a trip with Uber
2. To ensure that teens are getting into the right car with the right driver, every trip can only start when drivers enter the correct PIN that teens provide them from their app before they enter the car
3. Parents and guardians will be able to follow the trip and get updates in their app

Visit Uber's website for frequently asked questions about teen trips.

Every teen trip will have mandatory safety features automatically enabled, including PIN verification, live trip tracking, unexpected event alerts, and access to Uber’s Safety Line.

Real-time notifications

For extra peace of mind, a parent or guardian can track their teen’s live location from start to finish. They’ll get a message when their teen requests a ride, when they get picked up, while they’re on the way, and when they get dropped off.

PIN verification: Verify my ride

Before a teen gets in the car, they have to give their driver a unique PIN. Drivers are unable to start a trip until they enter the correct code into the Driver app. This will help the teen make sure they get into the right car. Learn more about PIN verification.

Reporting safety incidents

In an emergency, teens can use the in-app Emergency Button to contact 911.

After the trip, the teen can report a safety incident through the app by selecting the trip in their trip history and tapping Help, then Report Safety Issue or contacting Uber’s Safety Incident Reporting Line. 

Here are some other details about teen trips:

• Every teen trip will be charged to the default payment method selected under the legal guardian or parent’s Family profile
• Teens can only ride alone or with other teens who are at least 13 years old and have approval from their legal guardian or parent to ride with Uber
• Every teen trip will have a no-front-seat policy—so teens will be advised to sit in the back seat and remember to buckle up

Every Innisfil Transit experience should be safe, respectful, and positive. Guardians, teens, and drivers should all follow Uber’s Community Guidelines to help everyone have a great trip.

If you need a wheelchair accessible vehicle, you can call Barrie-Innisfil Taxi at 705-721-7777 or use the Barrie-Innisfil taxi mobile app. Please give a minimum of 24 hours of notice—additional notice if possible—and indicate you are booking for "Innisfil Transit" to get the same Innisfil Transit services and fares.

Personal Support Workers (PSW) are not counted as additional passengers while working. If you require a PSW to accompany you, please contact our Customer Service department at 705-436-3710 or inquiry@innisfil.ca to ensure your Innisfil Transit fare is being charged accordingly.

Riders who do not have an Uber account or need support booking a ride can use GoGoGrandparent. To access this service, you need to:

• Call 1-855-464-6872
• Provide your payment information (credit card or Uber gift card)

Once you're registered, you can book a ride using the automated phone service or speak to a representative.

If the cost of Innisfil Transit is a financial barrier, you may be eligible for our Fair Transit Program. This program supports low-income residents with access to transit by providing a discount on all rides to eligible passengers. You can find the eligibility requirements within the Fair Transit Program Application.

Apply for the Fair Transit Program

Once you're enrolled in the program, you'll also get two free return trips to the Innisfil Food Bank each month.

If you're experiencing an issue with the Uber app, try closing the app first (if possible, quit the app completely rather than keeping it running in the background). If it still doesn't work when you reopen it, it might be an older version of the app. Please check for any updates from your phone’s App Store, or you may need to delete and then reinstall the Uber app.

If your “general use voucher” (the automatic voucher applied to all accounts within our program area to facilitate the single-passenger trip subsidy), Multi-passenger Voucher, or Teen Transit Voucher did not apply to an eligible trip, or you were charged an incorrect rate by Uber while using Innisfil Transit, please report this in the Uber app. If you don't get a resolution within three to five business days, then complete the Fare Refund Request form.

Innisfil Transit uses a distance-based fare structure. That means that the cost of your trip is based on how far you travel. The cost of your overall trip is set by the Uber app, and the Town subsidizes up to $10 of your overall trip after an initial flat fee for your trip type:

• Single-passenger trips: of $3.25
• Multi-passenger trips (two to four people): $6.50

For example, if you are a single passenger booking an Innisfil Transit trip that costs a total of $11.70, you pay your trip's flat fee of $3.25, and the Town will cover the rest ($8.45) as it is within the $10 subsidy maximum. However, if your trip costs $16.35, the overall cost is higher than the sum of your flat fee and the Town's subsidy ($13.25), so you are responsible for the remaining cost as well as the minimum flat fee (a total of $6.35).

Innisfil Transit covers trips anywhere within Innisfil's geographic borders and trips between an Innisfil location (could be the starting location or destination) and Barrie South GO Station or Bradford GO Station.

Yes! We've got you covered. We've partnered with GoGoGrandparent to allow you to book rides with Innisfil Transit through a toll-free phone number. To access this service, you need to:

• Call 1-855-464-6872
• Provide your payment information (credit card or Uber gift card)

Once you're registered, you can book a ride using the automated phone service or speak to a representative.

If you’re looking for a Multi-passenger Voucher that allows you to book a discounted Uber trip for two to four people, you access the voucher by filling in the Multi-person Voucher Request form, and the voucher will be automatically added to your Uber Wallet.

If you're looking for a Teen Transit Voucher that allows teens to book up to 10 discounted trips a month, you need to request a voucher using the Teen Transit Voucher Request form.

If you're taking a subsidized Innisfil Transit trip as a single rider, you do not need to manually access a voucher. Uber will automatically load a "general use voucher" to your account when you are within the areas covered by our system (all of Innisfil, Barrie South GO Station, and Bradford GO Station).

The pilot has been extended until December 31, 2026 for existing participants. If you were already a part of our Multiple Youth-Based Voucher Pilot and would like to continue using this service, the voucher will remain active until December 31. We are not accepting any new applicants to this program.

Program details

• Only one Multiple Youth-Based Voucher per Innisfil household
• Applicable for UberX, Uber XL, or Uber XXL trips with one adult and two or more youths (must be under 18 years of age) for whom you are responsible
• The voucher is automatically applied to eligible rides, up to 15 trips per month
• Eligible rides are to/from "transit hubs" and the cost of the trip is set by the fare to/from the transit hub

Transit hub fares

• $4.20 fare
  • Town Campus: Innisfil Town Hall, Innisfil Recreational Complex (location of the Innisfil YMCA), Rizzardo Health & Wellness Centre, South Simcoe Police Service, and InnPower 
  • Innisfil ideaLAB & Library, Lakeshore Branch 
  • Morgan Russell Memorial Arena & Community Centre (Lefroy)
  • Innisfil Community Church and Innisfil Food Bank
  • Royal Canadian Legion Branch 547 (also known as the Innisfil Legion)
• $5.40 fare
  • Stroud Innisfil Community Centre (location of the arena and Innisfil ideaLAB & Library, Stroud Branch)
  • Closest GO Bus Stop along Yonge Street
    • Yonge Street and Lynn Street
    • Yonge Street and Victoria Street/10th Line bus stop near the Stroud Innisfil Community Centre
    • Yonge Street and Innisfil Beach Road bus stop near the Rizzardo Health & Wellness Centre
    • Yonge Street and Killarney Beach Road bus stop near the Churchill Community Centre
    • Yonge Street and County Road 89/Shore Acres Drive bus stop near the Esso and Ultramar gas stations (Fennell's Corner)
• $6.40 fare
  • Barrie South GO Station
  • Innisfil Heights Employment Area, including the Highway 400 carpool lot

Only eligible trips are subsidized. Here are some of the most common reasons why a trip may not be eligible for a discounted rate:

1. You’ve reached your monthly limit of subsidized trips per month (10 for teens, 50 for everyone else)
2. Your trip is not within our boundary area:
   1. Trips that start and end in Innisfil
   2. Trips between an Innisfil location and Barrie South GO Station (either direction)
   3. Trips between an Innisfil location and Bradford Go Station (either direction)
3. You are requesting a single-passenger trip, but did not select the “Innisfil Transit” trip option
4. You are requesting a multi-passenger trip, but did not select the “UberX” option
5. You are requesting a multi-passenger trip, but do not have a Multi-passenger Voucher on your account

If none of these apply to you, please report this issue to Uber through the in-app support or to our Customer Service team at 705-436-3710 or inquiry@innisfil.ca.