What you need to know about payment:

• You can access a copy of your receipt by logging into your Active Innisfil account and clicking on "Transaction and Payment History"
• Seniors (55 years and over) are welcome to a 10% discount on most registration fees. Drop-in programs are not included. 55+ program fees are already discounted
• A $30 fee will be charged to all NSF cheques issued for program registrations

What you need to know about registration:

• Registrations will not be processed over the phone
• Drop-off and mail-in registrations will receive confirmation back through the mail
• Walk-in registrants will receive confirmation immediately
• Online registrants will be responsible for printing or saving their confirmations at the end of their registration 
• You must be registered for the program to enter the facility
• We have the right to withdraw anyone who doesn't follow the rules and regulations set by the program or instructor

• The Town reserves the right to withdraw, postpone, cancel, relocate, or combine classes, limit registration or change instructors at any time, for any reason
• If weather or circumstances force the postponement of a class, every attempt will be made to notify participants in advance. If you are in doubt about a course cancellation, please call us at 705-436-3710 before 4:30 p.m. Update your account profile with your email address to receive direct notification about program changes
• Cancelled classes may be rescheduled at the Town’s discretion. On some occasions, location, day or time may have to be adjusted
• Participants in classes that cannot be rescheduled will be eligible to a prorated account credit for future use. A prorated account credit will not be issued for classes that are postponed and/or rescheduled

Registrants will not be entitled to a refund if the cancellation affects minimum class numbers unless a replacement registrant is found.

For all refunds, please allow 3 to 4 weeks after your request to process your refund cheque. Credit card and debit payments will be refunded on the original card.

You will receive a:

• Full refund: If the program is cancelled by the Town of Innisfil
• Partial refund: Participant will receive a refund less the $15 administration fee if their request is received up to 5 business days before the program begins
• Program credit: Following the refund guidelines, if a participant requests a refund to be placed on their Active Innisfil account they will be charged a reduced administration fee of $5

Participants will not receive a refund if the request is received after the midpoint of the program

HIGH FIVE is built around five principles of healthy child development and research shows that these are essential for quality programs:

1. A caring leader
2. The opportunity to make friends
3. The opportunity to play
4. The opportunity to master skills
5. The opportunity to participate

All programs:

• Are run by staff trained to meet the emotional, social and cognitive needs of participants
• Use participant-focused policies and procedures for risk management and safety
• Follow the five principles of healthy development