Fare Refund Request

If you feel that you were charged an incorrect fare from Uber using Innisfil Transit, please first report this using the Uber app by selecting "Review my fees and fares" at the bottom of your Trip Receipt.

If this does not provide you with an appropriate resolution within 3-5 business days, then please fill out this form.

Please note that the Town is unable to directly provide you with a refund, but can assist you in contacting Uber to receive a refund from Uber.

First Name

Last Name

Email Address on Uber Account

Phone Number on Uber Account

Description of Issue

Copy of Trip Receipt(s)

Maximum 5 files.
20 MB limit.
Allowed types: pdf, jpg, jpeg, png.

Proof of Residence

Please upload one of the following:

Photocopy of licence
Photocopy of recent utility bill
Municipal tax bill
Other official document containing your name and address

By checking this box, you grant the Town permission to contact Uber on your behalf and are declaring that all information provided is true to the best of your knowledge. You also acknowledge that providing any false information on this form may result in your request being denied.

Upon receiving your submission, the Town will contact Uber with your request. A refund, if deemed appropriate, will be deposited directly to your payment method on file within your Uber account. It may take 3-5 business days for Uber to process any refund.

Personal information collected on this form is pursuant to the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, Chapter M.56, as amended, and will be used to assist you with requesting a fare refund for an Innisfil Transit trip. Questions about this collection should be directed to: Clerk's Office, Town of Innisfil, 2101 Innisfil Beach Road, Innisfil ON, L9S 1A1, 705-436-3710 or emailed to clerksoffice@innisfil.ca.